I hear you on this. We had $10,000 in hospital bills after Ollie's stay in the NICU. Dealing with the insurance was crazy. Every single time the lab people would bill us saying they had no insurance info for us. I would call, give them the info, they would send a new adjusted bill. Well, then they'd send us another bill, on a different account number, for some other lab work on him or me. Again, they'd have no idea we had insurance! I must have called the lab thirty times, not even thinking about working crap out with the other doctors. And that's with insurance! The gastro doctor just did the same thing for me, where they sent me a bill for the copay I had paid! Aargh. You'd think they'd keep better records.