I know how stressful this must be for you! I'd be furious too! But before you freak out, find out what the problem is. It could be something minor.
I agree with the others'advice. Go to the dealership this morning, demand to see the sales manager (and the head of the service department). Explain that you just bought the car there 9 days ago (have your paperwork with you) ---and that you will not put up with a car that won't start. Tell them you expect them to thoroughly check the car out and fix the problem---at no cost to you.
BE ASSERTIVE! They will only run over you (not a good pun when talking about a car dealership!)----if you let them.
If it's a reputable dealership, they will want you to leave happy. They don't want to ruin their reputation with an unhappy customer.
Most dealerships send out customer satisfaction surveys after a purchase, and they depend on getting high marks on these. So the ball is in your court!
IF---and that's a big IF---they are ugly to you or won't help you, make 'em nervous! Say to the guy, "Can I have your name and title? Full name, that is." Write this down. It makes em' very nervous. Or say, "I want to speak to your supervisor right now!" Don't let them give you this "he's in a meeting right now." Too bad! Tell him you'll wait! And sit outside his door and WAIT!
As long as you've purchased it from a reputable dealer, you should not have a problem. If for some reason you do, then you have other avenues to resolve this. You can take the next step by contacting the owner of the dealership or the automobile manufacturer's regional office. But hopefully, it won't come to that.
We bought a used car from a Honda dealership whose service department practically does cartwheels when they realize we bought the car from them! They will jump through hoops to make us happy. That's why we bought from them!
Good luck, sweetie! I know this is a big hassle, but hopefully, you will have this resolved soon. Let us know what happens.
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Beth
