Help for IBS - Shipping & Returns

Items in Cart:
	QTY	Subtotal
	219	6503.76

Heather's Tummy Care > Shipping, Returns & Foreign Orders

Shipping, Money Back Guarantee Return Policy, & Foreign Currency Conversion

Money Back Guarantee Return Policy

We offer a very simple return policy and money-back guarantee.

If, at any time, for any reason whatsoever, you are not completely satisfied with anything purchased through this website, simply return it with the invoice for a full refund, excluding shipping costs.

Please return books and other media in good condition. For the IBS Audio Programs we do ask that once you open the program you use it as directed for the full 100 days (for the adult version) or full 60 days (for the child's version) before we can accept a return. If an audio program is unopened it may be returned at any time.

Return the item with the purchase invoice. Please include a brief reason for the return so that we may continually improve our services and products. Send returns to:

Heather's Tummy Care - Returns
80 S. Washington St., Suite 304
Seattle, WA 98104
USA

Returns will normally be processed the same week merchandise is received.

Shipping Rates

All prices listed are in United States dollars

All orders can be shipped to any country in the world. Orders placed Monday - Friday before 8am PST will normally normally ship that day. Otherwise, orders will normally ship the next business day. US orders should typically be received 2-5 business days after shipping out; foreign orders normally arrive within 3-7 business days, unless they are held in Customs. For US dollar conversion rates to foreign currencies, please click here.

USA - All 50 states, Virgin Islands, Guam, APO/AE Military Addresses

United States Postal Service - Priority Mail / First Class Mail
2-5 business days
$4.99 for first item
Plus $2.49 for a second item, for a total of $7.48
Plus $2.49 for a third item, for a total of $9.97
There is no additional shipping charge for more than three items.
Shipping costs a maximum of $9.97 no matter what.

Special charges apply to Kits:
Each Kit is counted not as a single item, but as the total number of items in the Kit.

Exceptionally large orders may ship via FedEx Ground, which takes 2-5 business days.
We will contact you if this applies to your order. There will be no additional charge for FedEx delivery.

Orders lost due to incomplete or incorrect shipping addresses cannot be replaced or refunded. Please check your shipping address carefully for accuracy. Your order will be sent via the US post office to the shipping address you provide, exactly as you provide it.

Canada

Airmail
3-7 business days
$10.95 for first item
$3.00 for each additional item
Shipping surcharge of $2.00 per can for Acacia & Teas in canisters

Special charges apply to Kits:
Each Kit is counted not as a single item, but as the total number of items in the Kit. In addition, for Kits with 3 or more items, there is a $1.25 shipping surcharge for each Kit.

Please note that Canadian orders may be subject to customs fees upon delivery. Canadian Customs may also hold orders for up to eight weeks before completing delivery.

Orders lost due to incomplete or incorrect shipping addresses cannot be replaced or refunded. Please check your shipping address carefully for accuracy. Your order will be sent to the shipping address you provide, exactly as you provide it.

International - Anywhere in the world

Airmail
3-7 business days
$12.95 for first item
$6.00 for each additional item
Shipping surcharge of $3.00 per can for Acacia & Teas in canisters

Special charges apply to Kits:
Each Kit is counted not as a single item, but as the total number of items in the Kit. In addition, for Kits with 3 or more items, there is a $1.25 shipping surcharge for each Kit.

Please note that International orders may be subject to customs fees upon delivery. Customs may also hold orders for up to eight weeks before completing delivery.

Orders lost due to incomplete or incorrect shipping addresses cannot be replaced or refunded. Please check your shipping address carefully for accuracy. Your order will be sent to the shipping address you provide, exactly as you provide it.

|  |  |  |

|  |  |  |
|
|  |  |

|  |  |  |  |
|  |  |

© 1999-2010, Heather Van Vorous, HelpForIBS.com, Heather & Company for IBS, LLC.
USA Copyright Office Registration Number TXU 1-270-858 and others
All information & art is proprietary and may not be duplicated.
All rights reserved.